At Pot & Pan Haven, we strive to ensure utmost customer satisfaction. If you're not completely satisfied with your purchase, we have a flexible return policy in place to provide you with the best shopping experience.

**General Terms:**

1. **Return Period:** Customers have the right to return the item within 30 days of purchase.

2. **Condition of the Item:** The item must be in its original packaging and unused condition. We reserve the right to refuse returns if the item shows signs of use or damage.

3. **Proof of Purchase:** A valid proof of purchase, such as a receipt or order confirmation, is required for all returns.

**Refund Process:**

1. Once we receive your returned item and verify its condition, we will initiate the refund process.

2. Refunds will be issued to the original payment method used for the purchase.

3. Please allow up to 14 business days for the refund to reflect in your account, depending on your financial institution's processing time.

**Exclusions:**

1. Certain items may not be eligible for return due to hygiene reasons or if they are personalized or customized.

2. Clearance or sale items are final sale and cannot be returned unless they arrive damaged or defective.

**How to Initiate a Return:**

To initiate a return, please contact our customer service team at [email protected] with your order details and reason for return. Our team will guide you through the return process and provide you with a return authorization if applicable.

**Contact Us:**

If you have any questions or concerns regarding our return policy, feel free to reach out to our customer service team. We are here to assist you and ensure your shopping experience with Pot & Pan Haven is seamless and enjoyable.

This return policy is subject to change without prior notice. Please refer to our website or contact customer service for the most up-to-date information.